FREQUENTLY asked questions
1. How can I book the Live Entertainment?
Once we have received your enquiry, we will respond by phone within a maximum of 24 hours. One of our specialist booking agents will discuss your requirements to fully understand your vision for your event. They will then discuss a range of options & pricing to suit your tastes & budget. Once your booking is secured, our dedicated logistics team will be with you every step of the way to ensure that your experience is as stress free and enjoyable as possible so that you can concentrate on all of the other aspects of your big day!
2. How for ahead can I book the Live Entertainment?
There are no limits to how far in advance you can book giving however our acts are extremely popular, so we'd always recommend getting in contact as soon as possible, so that we are are able to secure your favourite act for your big day!
3. Is there a travel fee & is the act restricted to a set area or will they travel?
The act will travel to anywhere in the UK and abroad subject to availability. Our fees include travel costs up to 100 miles from the acts home. There may be additional costs if travelling distances are further than this.
4. I have an idea of the type of Live Entertainment that we need for our event. How broad is your roster?
We cover a wide range of live acts from singers, rappers, spoken word poets, DJ's and comedians and unique acts of different styles and genres of music and entertainment. We will find the right acts for you, even if it's not shown on our roster.
5. What is the payment process for booking Live Entertainment?
You can pay your deposit by credit/debit card, cheque, BACS/CHAPS or internet transfer. Please note, we do not accept American Express (AMEX). Once you have booked the right act for your event simply pay a 50% of the booking fee deposit upfront to secure the booking date, and the remaining balance is payable up to 14 days prior to your event.
6. Can we request a theme or specific song list?
Yes, subject to what the song is. This may incur an additional charge.
Once we have received your enquiry, we will respond by phone within a maximum of 24 hours. One of our specialist booking agents will discuss your requirements to fully understand your vision for your event. They will then discuss a range of options & pricing to suit your tastes & budget. Once your booking is secured, our dedicated logistics team will be with you every step of the way to ensure that your experience is as stress free and enjoyable as possible so that you can concentrate on all of the other aspects of your big day!
2. How for ahead can I book the Live Entertainment?
There are no limits to how far in advance you can book giving however our acts are extremely popular, so we'd always recommend getting in contact as soon as possible, so that we are are able to secure your favourite act for your big day!
3. Is there a travel fee & is the act restricted to a set area or will they travel?
The act will travel to anywhere in the UK and abroad subject to availability. Our fees include travel costs up to 100 miles from the acts home. There may be additional costs if travelling distances are further than this.
4. I have an idea of the type of Live Entertainment that we need for our event. How broad is your roster?
We cover a wide range of live acts from singers, rappers, spoken word poets, DJ's and comedians and unique acts of different styles and genres of music and entertainment. We will find the right acts for you, even if it's not shown on our roster.
5. What is the payment process for booking Live Entertainment?
You can pay your deposit by credit/debit card, cheque, BACS/CHAPS or internet transfer. Please note, we do not accept American Express (AMEX). Once you have booked the right act for your event simply pay a 50% of the booking fee deposit upfront to secure the booking date, and the remaining balance is payable up to 14 days prior to your event.
6. Can we request a theme or specific song list?
Yes, subject to what the song is. This may incur an additional charge.
7. How much space and time does the entertainment need to set up?
The following information is based on a standard rock and pop function band:
If the band has good access to your venue (EG: no lifts or stairs, no more than 100ft to wheel their equipment) they should be able to load in, set up and sound check within 90 minutes.
The exact set-up time required by each artist that we represent is confirmed on your booking contract.
As an approximate guide to the amount of space required by rock and pop function bands:
3-piece band: 3 x 3 meters
4-piece band: 4 meters wide by 3 meters deep
5 and 6-piece band: 5 meters wide by 3 meters deep
7-piece and bigger: 5/6 meters wide by 4 meters deep.
Setup and sound check involves the following important steps:
1. Unloading all the band's equipment from their van and wheeling it into the venue
2. Unpacking the equipment from flight cases and putting it in the correct part of the room, arranged as the band need it to be positioned in order for them to be able to perform.
3. Connecting up the power and all the cables and checking everything is working
4. Sound checking - balancing the volume and equalisation of each instrument in the bands PA system so that:
a) everything sounds good in your room (every room sounds different and some instruments require careful attention so that the sound isn't too boomy)
b) each instrument is balanced against the other instruments so that you hear the songs clearly
c) the band can hear each other clearly
d) the overall volume level is set as you / the venue requires.
5. Packing away empty cases, moving the van to a permenant parking spot, and getting changed into stage clothes for their performance.
If your event is running late and you’ve arranged for the band to set up after speeches, they will still need the same amount of time to set up. This allocated set up and sound check time is vital for the band to properly connect their equipment and get a good sound in advance of their performance. Please be respectful of the fact that the band can't physically complete the steps listed above any faster than the time they've already indicated when you booked them, and any attempt to make them feel pressured to hurry is only going to stress them out and put them on edge before they entertain your guests!
Please also be mindful of the fact that sound check is inherently loud and cannot happen at the same time as speeches or dinner unless you've got the band performing in a different part of your venue.
For Weddings, we usualy advise that set-up and sound-check happens in the gap after the wedding breakfast, whilst your venue turns the room around for the evening party. For this reason, you might want to speak with your venue to find out if there's another space where your guests can go after dinner away from the band setting up. It's not a problem if this isn't possible, but bear in mind the louder 'sound check' part can take up to 20 minutes. Often guest sing along!!
Alternatively, bands can arrive earlier in the day to be set up and sound checked before your wedding breakfast, but there will be an additional cost to cover the extra time on site.
The following information is based on a standard rock and pop function band:
If the band has good access to your venue (EG: no lifts or stairs, no more than 100ft to wheel their equipment) they should be able to load in, set up and sound check within 90 minutes.
The exact set-up time required by each artist that we represent is confirmed on your booking contract.
As an approximate guide to the amount of space required by rock and pop function bands:
3-piece band: 3 x 3 meters
4-piece band: 4 meters wide by 3 meters deep
5 and 6-piece band: 5 meters wide by 3 meters deep
7-piece and bigger: 5/6 meters wide by 4 meters deep.
Setup and sound check involves the following important steps:
1. Unloading all the band's equipment from their van and wheeling it into the venue
2. Unpacking the equipment from flight cases and putting it in the correct part of the room, arranged as the band need it to be positioned in order for them to be able to perform.
3. Connecting up the power and all the cables and checking everything is working
4. Sound checking - balancing the volume and equalisation of each instrument in the bands PA system so that:
a) everything sounds good in your room (every room sounds different and some instruments require careful attention so that the sound isn't too boomy)
b) each instrument is balanced against the other instruments so that you hear the songs clearly
c) the band can hear each other clearly
d) the overall volume level is set as you / the venue requires.
5. Packing away empty cases, moving the van to a permenant parking spot, and getting changed into stage clothes for their performance.
If your event is running late and you’ve arranged for the band to set up after speeches, they will still need the same amount of time to set up. This allocated set up and sound check time is vital for the band to properly connect their equipment and get a good sound in advance of their performance. Please be respectful of the fact that the band can't physically complete the steps listed above any faster than the time they've already indicated when you booked them, and any attempt to make them feel pressured to hurry is only going to stress them out and put them on edge before they entertain your guests!
Please also be mindful of the fact that sound check is inherently loud and cannot happen at the same time as speeches or dinner unless you've got the band performing in a different part of your venue.
For Weddings, we usualy advise that set-up and sound-check happens in the gap after the wedding breakfast, whilst your venue turns the room around for the evening party. For this reason, you might want to speak with your venue to find out if there's another space where your guests can go after dinner away from the band setting up. It's not a problem if this isn't possible, but bear in mind the louder 'sound check' part can take up to 20 minutes. Often guest sing along!!
Alternatively, bands can arrive earlier in the day to be set up and sound checked before your wedding breakfast, but there will be an additional cost to cover the extra time on site.
8. What is the rider?
Changing rooms
Somewhere to change comfortably would be appreciated and it helps if there is a mirror, electricity supply and comfortable chairs. Toilets are an absolute last resort. Ideally the changing room should be secure so that the band can leave their day clothes and bags in there. This can also double up as a quiet space to go between performances. If no changing room is available, please let the band know in advance.
Food and drinks
For afternoon musicians and entertainers, soft drinks, water, tea and coffee are usually fine.
For the majority of party bands and evening entertainers you will need to provide food and refreshments. This is referred to in your contract as a ‘Rider’.
In the case of most evening bands, the duration of their time away from home is approximately 2 – 4 hours, running from the time they leave home until the time they get home. Because of this, it’s important that they get a good meal, so hot food or access to a good quality buffet is always much appreciated. Sandwiches or a plate of chips is not ideal as this is likely to be what they ate for lunch on the way to your event and can hardly be expected to keep them going for additional hours. If for some reason it is impossible to cater for the band at your venue, let them know well in advance.
Please ensure your hotel or catering staff are aware that the band needs to be catered for and that ideally their food should be provided immediately after their first performance. If the band are to help themselves to the buffet, it is also helpful if your caterers can plate this up separately so the band don’t have to queue for so long that they don’t have time to eat before their second set.
Please also ensure that bar staff know soft drinks and tea/coffee are free for the band (or make arrangements for plenty to be provided in the bands changing room.) You DO NOT have to provide alcohol for the band; although a complimentary beer after they’ve finished sound check is likely to be much appreciated.
9. What if I have a complaint?
Although thankfully very rare, we have a very efficient system to ensure any complaints are looked after sensitively and thoroughly. If you have a serious complaint, you can discuss it with your agent who will formally put the complaint to the agenc. We usually do this in writing so that all issues are clear and accountable.
Changing rooms
Somewhere to change comfortably would be appreciated and it helps if there is a mirror, electricity supply and comfortable chairs. Toilets are an absolute last resort. Ideally the changing room should be secure so that the band can leave their day clothes and bags in there. This can also double up as a quiet space to go between performances. If no changing room is available, please let the band know in advance.
Food and drinks
For afternoon musicians and entertainers, soft drinks, water, tea and coffee are usually fine.
For the majority of party bands and evening entertainers you will need to provide food and refreshments. This is referred to in your contract as a ‘Rider’.
In the case of most evening bands, the duration of their time away from home is approximately 2 – 4 hours, running from the time they leave home until the time they get home. Because of this, it’s important that they get a good meal, so hot food or access to a good quality buffet is always much appreciated. Sandwiches or a plate of chips is not ideal as this is likely to be what they ate for lunch on the way to your event and can hardly be expected to keep them going for additional hours. If for some reason it is impossible to cater for the band at your venue, let them know well in advance.
Please ensure your hotel or catering staff are aware that the band needs to be catered for and that ideally their food should be provided immediately after their first performance. If the band are to help themselves to the buffet, it is also helpful if your caterers can plate this up separately so the band don’t have to queue for so long that they don’t have time to eat before their second set.
Please also ensure that bar staff know soft drinks and tea/coffee are free for the band (or make arrangements for plenty to be provided in the bands changing room.) You DO NOT have to provide alcohol for the band; although a complimentary beer after they’ve finished sound check is likely to be much appreciated.
9. What if I have a complaint?
Although thankfully very rare, we have a very efficient system to ensure any complaints are looked after sensitively and thoroughly. If you have a serious complaint, you can discuss it with your agent who will formally put the complaint to the agenc. We usually do this in writing so that all issues are clear and accountable.